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We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) We receive the returned product within 30 days following the date of purchase of the product;
(b) The returned product is in the same condition as when despatched.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and including the costs of returning the product to us – in the event of the product being faulty.).
(4) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) We will not refund or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.